Conference Programme
17 - 20 August 2009
17 - 20 August 2009
Monday 17 August
12.00 - 14.00
/ Registration
14.00 - 14.15
/ Welcome & Introductions
14.15 - 15.15
/ Keynote Speaker
Professor Robert Hayes
Library functions in national information economies
15.15 - 15.45
/ Tea/coffee break
15.45 - 16.30
/ Parallel session 1a
Michael Heaney
Catching leopards in the library; Or, of panthers and posterity
/ Parallel session 1b
Michiel Erik Moll
Culling the herd: an investigation into formulae for equitable staffing of branches' user services within the multi-campus Cape Peninsula University of Technology's Libraries
/ Parallel session 1c
Lisa Klopfer & Haruki Nagata
Contextual approach to understanding the Socio-Cultural function of a public library in Japan
16.30 - 17.15
/ Parallel session 2a
Karin de Jager, Colin Darch & William Daniels
The Research Commons: a different creature in the library?
/ Parallel session 2b
Ola Bayan
The role of supply chain relationships in maintaining library users satisfaction, loyalty and perception of the service quality
/ Parallel session 2c
Tord HØivik
How to win friends and influence decisions: a statistical framework for analysing public libraries
17.15 - 18.00
/ Parallel session 3a
John Carlo Bertot
Using web-based surveys to conduct research: New developments, approaches and implications
/ Parallel session 3b
Jacopo Di Cocco
National Accounting and Accountability of Libraries and Related Organizations
/ Parallel session 3c
Ugne Rutkauskiene
Outcomes and value of public access computing in libraries
/ Registration
14.00 - 14.15
/ Welcome & Introductions
14.15 - 15.15
/ Keynote Speaker
Professor Robert Hayes
Library functions in national information economies
15.15 - 15.45
/ Tea/coffee break
15.45 - 16.30
/ Parallel session 1a
Michael Heaney
Catching leopards in the library; Or, of panthers and posterity
/ Parallel session 1b
Michiel Erik Moll
Culling the herd: an investigation into formulae for equitable staffing of branches' user services within the multi-campus Cape Peninsula University of Technology's Libraries
/ Parallel session 1c
Lisa Klopfer & Haruki Nagata
Contextual approach to understanding the Socio-Cultural function of a public library in Japan
16.30 - 17.15
/ Parallel session 2a
Karin de Jager, Colin Darch & William Daniels
The Research Commons: a different creature in the library?
/ Parallel session 2b
Ola Bayan
The role of supply chain relationships in maintaining library users satisfaction, loyalty and perception of the service quality
/ Parallel session 2c
Tord HØivik
How to win friends and influence decisions: a statistical framework for analysing public libraries
17.15 - 18.00
/ Parallel session 3a
John Carlo Bertot
Using web-based surveys to conduct research: New developments, approaches and implications
/ Parallel session 3b
Jacopo Di Cocco
National Accounting and Accountability of Libraries and Related Organizations
/ Parallel session 3c
Ugne Rutkauskiene
Outcomes and value of public access computing in libraries
Tuesday 18 August
09.15 - 10.00
/ Parallel session 4a
Brinley Franklin
Academic research library use in the United States
/ Parallel session 4b
Shirlene Neerputh & Roy Raju
Measuring performance at the Durban University of Technology Library: A South African higher educational perspective for enhancing information service provision
/ Parallel session 4c
Maria Helena Vinagre, Leonor Gaspar Pinto & José Gonçalves Neves
Giving voice to children and young adults: a mythological approach to the evaluation of service quality in libraries
10.00 - 10.45
/ Parallel session 5a
Wanda V. Dole & J B Hill
Measuring the impact of community users in academic libraries: Who they are, what they want, how much they cost and what is the ROI?
/ Parallel session 5b
Sonya White
Trends in UK public library materials expenditure 1998-2008
/ Parallel session 5c
Antonella Schena
Facilitating the growing citizens quality of life: the value of a reference service
10.45 - 11.15
/ Tea/coffee break
11.15 - 12.00
/ Plenary Speaker
Niels Ole Pors
Burning Platforms and Melting Icebergs: An explorative analysis of present strategic challenges and cross-pressures in the public libraries
12.00 - 12.45
/ Parallel session 6a
Anna Maria Tammaro & Pat Dixon
The “values” of digital library: theoretical and methodological issues
/ Parallel session 6b
Elizabeth Curach
The good, the bad and the better: moving from worst towards best practice
/ Parallel session 6c
Tord Høivik
Private lives and public libraries. A quantitative approach to the study of user behaviour
12.45 - 13.45
/ Lunch
13.45 - 14.30
/ Parallel session 7a
Martha Kyrillidou, Terry Plum & Bruce Thompson
Point-of-Use Web Surveys for Networked Electronic Resources: Implementation and Sampling Plans
/ Parallel session 7b
Bente Saxrud et al
Counting makes sense: national indicators for Norwegian libraries
/ Parallel session 7c
Maria Helena Vinagre, Leonor Gaspar Pinto & Paula Ochôa
Rethinking quality dimensions and attributes for the digital age: A multi-item scale analysis and assessment
14.30 - 15.15
/ Parallel session 8a
Markku Laitinen, Aki Kangas & Jarmo Saarti
Statistics and surveys as tools for library management in Finland
/ Parallel session 8b
Selena Killick, Tracy Stanley & J. Stephen Town
SPEC Kit 303 in the UK and Ireland: a survey of performance measurement and assessment practice in SCONUL member libraries
/ Parallel session 8c
Luciana Sacchetti, Alessandro Sardelli & Claudia Antonini
BIC Auditing Prototype: make quality tangible
15.15 - 15.45
/ Tea/coffee break
15.45 - 18.15
/ Parallel session 9a
Workshop 1: Introductory
Helen Greenwood & Claire Creaser
ÄúBuilding a culture of continuous improvement: an evidence-based approach to library management‚Äù
15.45 - 18.15
/ Parallel session 9b
J. Stephen Town, Steven Hiller, Jim Self & Martha Kyrillidou
ESP in the UK: from assessment to action
Roswitha Poll
Good and plenty? Measuring quality and quantity of staff performance
Rowena Cullen & Brenda Chawner
Institutional repositories : assessing their value to the academic community
Jannicke Røgler
Less is more… turnover rates and professional debate in Norway
/ Parallel session 4a
Brinley Franklin
Academic research library use in the United States
/ Parallel session 4b
Shirlene Neerputh & Roy Raju
Measuring performance at the Durban University of Technology Library: A South African higher educational perspective for enhancing information service provision
/ Parallel session 4c
Maria Helena Vinagre, Leonor Gaspar Pinto & José Gonçalves Neves
Giving voice to children and young adults: a mythological approach to the evaluation of service quality in libraries
10.00 - 10.45
/ Parallel session 5a
Wanda V. Dole & J B Hill
Measuring the impact of community users in academic libraries: Who they are, what they want, how much they cost and what is the ROI?
/ Parallel session 5b
Sonya White
Trends in UK public library materials expenditure 1998-2008
/ Parallel session 5c
Antonella Schena
Facilitating the growing citizens quality of life: the value of a reference service
10.45 - 11.15
/ Tea/coffee break
11.15 - 12.00
/ Plenary Speaker
Niels Ole Pors
Burning Platforms and Melting Icebergs: An explorative analysis of present strategic challenges and cross-pressures in the public libraries
12.00 - 12.45
/ Parallel session 6a
Anna Maria Tammaro & Pat Dixon
The “values” of digital library: theoretical and methodological issues
/ Parallel session 6b
Elizabeth Curach
The good, the bad and the better: moving from worst towards best practice
/ Parallel session 6c
Tord Høivik
Private lives and public libraries. A quantitative approach to the study of user behaviour
12.45 - 13.45
/ Lunch
13.45 - 14.30
/ Parallel session 7a
Martha Kyrillidou, Terry Plum & Bruce Thompson
Point-of-Use Web Surveys for Networked Electronic Resources: Implementation and Sampling Plans
/ Parallel session 7b
Bente Saxrud et al
Counting makes sense: national indicators for Norwegian libraries
/ Parallel session 7c
Maria Helena Vinagre, Leonor Gaspar Pinto & Paula Ochôa
Rethinking quality dimensions and attributes for the digital age: A multi-item scale analysis and assessment
14.30 - 15.15
/ Parallel session 8a
Markku Laitinen, Aki Kangas & Jarmo Saarti
Statistics and surveys as tools for library management in Finland
/ Parallel session 8b
Selena Killick, Tracy Stanley & J. Stephen Town
SPEC Kit 303 in the UK and Ireland: a survey of performance measurement and assessment practice in SCONUL member libraries
/ Parallel session 8c
Luciana Sacchetti, Alessandro Sardelli & Claudia Antonini
BIC Auditing Prototype: make quality tangible
15.15 - 15.45
/ Tea/coffee break
15.45 - 18.15
/ Parallel session 9a
Workshop 1: Introductory
Helen Greenwood & Claire Creaser
ÄúBuilding a culture of continuous improvement: an evidence-based approach to library management‚Äù
15.45 - 18.15
/ Parallel session 9b
J. Stephen Town, Steven Hiller, Jim Self & Martha Kyrillidou
ESP in the UK: from assessment to action
Roswitha Poll
Good and plenty? Measuring quality and quantity of staff performance
Rowena Cullen & Brenda Chawner
Institutional repositories : assessing their value to the academic community
Jannicke Røgler
Less is more… turnover rates and professional debate in Norway
Wednesday 19 August
09.15 - 10.45
/ Parallel session 10a
Charles R McClure & John Carlo Bertot
Public Library Public Access Computing in the USA: Potential Impacts on Local Communities
Miguel Viciedo Valdés
Cuban public libraries for cultural development and continuous human improvement.
The experience of the provincial system of public libraries in Havana City
9.15 - 10.45
/ Parallel session 10b
Isabella Doris Trahn
Library service perceptions from a small island: Data relevance questions for a Singapore academic library
Ruth Pääsuke
Assessment of Digital Library Services: Case of Estonia
Maurizio di Girolamo et al.
Quantitative and qualitative evaluation of the recent trends in Italian university library systems
10.45 - 11.15
/ Tea/coffee break
11.15 - 12.00
/ Plenary Speaker
J Stephen Town.
From values to value measurement: a metaphysical enquiry
12.00 - 12.45
/ Parallel session 11a
Steve Hiller & Lynne Porat
Academic Library as a place: Users and Uses
/ Parallel session 11b
Kristine Paberza
Public libraries pulling rank - statistics on the policy makers' agenda
/ Parallel session 11c
Sebastian Mundt, Markus Hennies
Benchmarking virtual library usage
12.45 - 13.45
/ Lunch
13.45 - 15.15
/ Panel & Discussion Session (Plenary)
John Bertot et al.
Impact measures for bad times
15.15 - 15.45
/ Tea/coffee break
15.45 - 17.45
/ Parallel session 12a
Workshop 2: Intermediate
Raynna Bowlby & Martha Kyrillidou
ÄúSustaining Continuous Improvement: Guiding Library Staff to act on User Survey Results‚Äù
15.45 - 17.45
/ Parallel session 12b
Claire Creaser, Helen Greenwood & Mark Summers
Library evaluation: three contrasting case studies
Margret Schild
A way to evaluate the work of librarians in art and museum libraries in German-speaking countries
Aira Lepik
From teaching to learning: Performance measurement and quality of information management
as a component of LIS education
18.30 - late
/ Conference Dinner, Boboli Garden
/ Parallel session 10a
Charles R McClure & John Carlo Bertot
Public Library Public Access Computing in the USA: Potential Impacts on Local Communities
Miguel Viciedo Valdés
Cuban public libraries for cultural development and continuous human improvement.
The experience of the provincial system of public libraries in Havana City
9.15 - 10.45
/ Parallel session 10b
Isabella Doris Trahn
Library service perceptions from a small island: Data relevance questions for a Singapore academic library
Ruth Pääsuke
Assessment of Digital Library Services: Case of Estonia
Maurizio di Girolamo et al.
Quantitative and qualitative evaluation of the recent trends in Italian university library systems
10.45 - 11.15
/ Tea/coffee break
11.15 - 12.00
/ Plenary Speaker
J Stephen Town.
From values to value measurement: a metaphysical enquiry
12.00 - 12.45
/ Parallel session 11a
Steve Hiller & Lynne Porat
Academic Library as a place: Users and Uses
/ Parallel session 11b
Kristine Paberza
Public libraries pulling rank - statistics on the policy makers' agenda
/ Parallel session 11c
Sebastian Mundt, Markus Hennies
Benchmarking virtual library usage
12.45 - 13.45
/ Lunch
13.45 - 15.15
/ Panel & Discussion Session (Plenary)
John Bertot et al.
Impact measures for bad times
15.15 - 15.45
/ Tea/coffee break
15.45 - 17.45
/ Parallel session 12a
Workshop 2: Intermediate
Raynna Bowlby & Martha Kyrillidou
ÄúSustaining Continuous Improvement: Guiding Library Staff to act on User Survey Results‚Äù
15.45 - 17.45
/ Parallel session 12b
Claire Creaser, Helen Greenwood & Mark Summers
Library evaluation: three contrasting case studies
Margret Schild
A way to evaluate the work of librarians in art and museum libraries in German-speaking countries
Aira Lepik
From teaching to learning: Performance measurement and quality of information management
as a component of LIS education
18.30 - late
/ Conference Dinner, Boboli Garden
Thursday 20 August
09.00 - 11.00
/ Parallel session 13a
Workshop 3: Intermediate
Robert Hayes
ÄúA costing model‚Äù
(Note earlier start)
09.15 - 11.00
/ Parallel session 13b
Martha Kyrillidou, Bruce Thompson & Colleen Cook
Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent
Burden: The LibQUAL+(R) – Lite Experiment
Monica Hammes
Third generation Balanced Scorecards for libraries:
from measuring instrument to core strategic management tool
Charles B Lowry & Martha Kyrillidou
ClimateQUAL - The Healthy Library Organization, Normative findings and what in means for Library
Management
11.00 - 11.30
/ Tea/coffee break
11.30 - 12.30
/ Keynote Speaker
Professor Alfredo Serrai
Some reflexions on the nature and aims of libraries
12.30 - 13.00
/ Review of conference
Close of Conference
13.00 - 14.00
/ Lunch
/ Parallel session 13a
Workshop 3: Intermediate
Robert Hayes
ÄúA costing model‚Äù
(Note earlier start)
09.15 - 11.00
/ Parallel session 13b
Martha Kyrillidou, Bruce Thompson & Colleen Cook
Item Sampling in Service Quality Assessment Surveys to Improve Response Rates and Reduce Respondent
Burden: The LibQUAL+(R) – Lite Experiment
Monica Hammes
Third generation Balanced Scorecards for libraries:
from measuring instrument to core strategic management tool
Charles B Lowry & Martha Kyrillidou
ClimateQUAL - The Healthy Library Organization, Normative findings and what in means for Library
Management
11.00 - 11.30
/ Tea/coffee break
11.30 - 12.30
/ Keynote Speaker
Professor Alfredo Serrai
Some reflexions on the nature and aims of libraries
12.30 - 13.00
/ Review of conference
Close of Conference
13.00 - 14.00
/ Lunch